Support
We're here to help
Questions about your account, a subscription, or something not working right? Reach out and we'll get back to you.
Email us
Account problems, billing questions, or anything that looks broken.
Usually answered within 2 business days
The small print
How Cookiva handles your data, and the terms that apply to your account.
Common questions
How does the 7-day free trial work?
Start a Premium subscription and you won't be charged for 7 days. Cancel anytime before the trial ends in your App Store or Play Store account settings and you won't be billed.
How do I cancel my subscription?
Subscriptions are managed through the Apple App Store or Google Play, not in Cookiva directly. Cancel anytime from your device's subscription settings, at least 24 hours before renewal to avoid the next charge.
How does the Family plan work?
Family plan subscribers can add up to 5 other people to share one pantry, with each profile keeping its own dietary preferences and allergens.
How do I delete my account and data?
In the app, go to Profile > Delete Account and confirm. If you can no longer open the app, email cookiva.support@gmail.com and we will delete your account and data. Deleting your account does not cancel a subscription, so cancel that in Google Play or the App Store too.
Which platforms does Cookiva support?
Cookiva launches on Android first, on Google Play. The iPhone app is coming soon.